General Terms and Conditions
The following general terms and conditions apply to all purchase contracts concluded via this website.
Your Contractual Partner Is:
NoDoubt Nutrition AG
Oberwilerstrasse 10 10
6062 Sarnen
Switzerland
Article 1 - Scope of Application
1.1. The purpose of these General Terms and Conditions is to regulate the relationship between NoDoubt Nutrition AG (hereinafter referred to as “we” or “us”) and the Internet user (hereinafter referred to as “Customer”). The following use of the masculine term “customer” refers to both female and male customers.
1.2. Customers as defined in Article 1.1 include both consumers and entrepreneurs. A consumer is any natural person for whom the purpose of the order cannot be attributed to a commercial or professional activity of the consumer, but rather to personal or family use. In contrast, an entrepreneur is a natural or legal person or partnership with legal capacity that places orders for commercial or professional purposes.
1.3. Registration on the website of our online store is reserved for persons who are authorized to conclude legal transactions. The data required for registration must be complete and truthful. Each customer is responsible for keeping their data up to date.
1.4. The dispatch of the order to the customer requires the customer’s agreement with the content of these terms and conditions. All other agreements or conditions are invalid. The customer confirms his ability to conclude a contract with us within the scope of these terms and conditions. He vouches for the accuracy of all information provided.
Article 2 - Products
2.1. The products are described on the homepage www.nodoubt.ch. The characteristics of the articles and the explanations are for information purposes only and are not contractual documents. The illustrations on our homepage are for illustrative purposes only and are not subject to contract. We decline all responsibility for any errors or missing elements in the product description or illustrations on our website.
2.2. The products sold are of impeccable quality. The products are sold without any warranty other than that of the manufacturer.
Article 3 - Prices
3.1. The prices shown on our homepage are in Swiss francs, including Swiss VAT and excluding shipping costs.
3.2. We reserve the right to change prices at any time. However, the prices charged for the products delivered will in any case be those valid at the time the order is placed. They are stated on the order confirmation sent to the customer.
3.3. Discounts or promo codes granted as part of special offers on our homepage are deducted directly from the invoice amount
3.4. Special offers are only valid as long as they are visible on our homepage. They are also tied to available stocks.
3.5. Under no circumstances can we be held liable for program errors that lead to a change in the price of one or more items without our knowledge. We reserve the right to cancel an order if the amount does not correspond to the prices normally set for the products and/or delivery costs
Article 4 - Order / Conclusion of a Contract
The presentation of the products on our homepage does not constitute a legally binding offer, but only a non-binding presentation of the goods that can be ordered from us.
When one or more products are selected, they are placed in the virtual shopping cart. All the products assigned to it can be viewed in the shopping cart. In addition, the number of products ordered can be changed or an ordered product can be removed. By clicking on the “Checkout” button, you will be asked to enter the information relevant for shipping and to select a payment method. Before completing the order, you will be shown a summary of all the information relevant to the order. By clicking on the “BUY NOW” button, the order process is completed and the order is sent to us. Only then do you submit a binding offer to purchase the goods contained in the shopping cart (“order”).
The confirmation of receipt of the order follows immediately after you have placed your order, but does not automatically lead to the conclusion of the contract, but merely serves to inform you that we have received your order. The purchase contract is only concluded by a separate order confirmation or by the actual delivery of the goods to you.
We will send you the content of the concluded purchase contract again in a separate e-mail. You can also view completed orders in your user account.
You have the option of downloading and saving these GTC at any time.
We reserve the right not to accept an order if the goods are not available. In such a case, we will inform you immediately.
The contract is concluded in German.
4.1. Choose a user name and password for the customer account. You undertake to treat both confidentially. We cannot be held liable for misused usernames and passwords and any resulting damage.
4.2. Your order constitutes a binding offer. Confirmation of receipt of the order follows immediately after the order has been sent and does not yet constitute acceptance of the offer. We can accept your order by sending you a shipping confirmation by e-mail or by delivering the goods within five days.
4.3. Unless otherwise agreed or announced, our advertising offers are subject to change.
4.4. If you wish to make changes to your order or have questions about returns, you can contact us by e-mail at info@nodoubt.ch.
4.2 In exceptional circumstances, especially in the event of insolvency or incorrect information, we reserve the right to refuse a customer’s order.
Article 5 - Terms of Payment
5.1. For orders we offer the payment methods PayPal and credit card (Visa & Mastercard). We work together with various payment service providers from whom we receive your payment data or to whom we transmit your payment data. Without this payment data and payment service provider, payment and contract processing is not possible. The legal basis for this data processing is Art. 6 para. 1 p. 1 lit. b GDPR.
5.2. Payment on account is only possible for large deliveries within Switzerland and Liechtenstein and by special arrangement and is subject to a successful credit check by the Swiss Association Creditreform (hereinafter referred to as SVC). SVC is entitled to use the information provided to assess creditworthiness and to pass it on in anonymized form with its information. The designation of the claim status and the qualification of the payment behavior are carried out according to the respective applicable standards of SVC. Your personal data will be treated in accordance with the Data Protection Act and will not be passed on to third parties for advertising purposes.
5.3. Invoices are payable 10 days after the invoice date. If this payment deadline is not met, subsequent orders will not be executed until the outstanding balance has been settled. Reminder fees of CHF 20.00 per reminder will be charged. If the invoice has not been paid 10 days after the reminder has been sent, it will be handed over to SVC. This can lead to debt collection.
Article 6 - Terms of delivery
6.1. Our shipping costs follow a tiered system, which means they are divided into different levels depending on the quantity of units ordered: Orders of 1 to 2 units cost 8.90 CHF. For orders of 3 units, the shipping costs are 12 CHF. Purchases of 4 units or more qualify for free shipping. Purchases of 4 units or more qualify for free shipping. Deliveries abroad are not possible. Deliveries abroad are not possible.
6.2. Delivery is carried out by Swiss Post. We always ship with B Mail from Monday to Friday. Typically, shipping takes 3-5 business days after confirmation of your order Please note that public holidays and unforeseen circumstances may affect the delivery time. The stated delivery times are approximate. However, exceeding this does not entitle the customer to cancel the order or claim damages or penalties for delay.
6.3. In Switzerland, no consignments are delivered on Sundays and general, national and cantonal public holidays.
6.4. After posting, we are no longer liable for any theft of the goods. If there are doubts about the security of the mailbox, it is at the discretion of the customer to request shipping with signature confirmation.
6.5. When the goods are handed over or deposited at the customer’s place of residence, the benefit and risk (in particular theft, damage by third parties, exposure to the elements) shall pass to the customer. The products are delivered to the address specified by the customer when placing the order. By submitting his order, the customer confirms that he has read and accepted the GENERAL TERMS AND CONDITIONS.
6.6. If individual products are not available at the time of delivery, they will neither be delivered later nor replaced by others. The quantity actually delivered is stated on the invoice. In the event of missing items or reduced quantities, the customer shall not be entitled to compensation or damages.
6.7. If an item already paid for by credit card cannot be delivered, the corresponding amount will be refunded to the customer. In this case, no subsequent delivery shall be made and the customer shall not be entitled to compensation.
Article 7 - Data Protection
7.1. All payments made are secured. The data entered for the payment is encrypted.
7.2. When using the customer’s personal data, we comply with the applicable regulations, in particular the Data Protection Act. This data is secured and treated confidentially.
7.3. We only process and store data that is necessary for order processing and invoicing. The stored customer data is used to facilitate the next order entry and the smooth processing of the business relationship. Under no circumstances will this data be passed on to third parties.
7.4. Our website uses Google Analytics, a service provided by Google Inc. (“Google”) analytics service. This service uses cookies to help the website analyze how users use the site. You can deactivate the use of cookies by making the appropriate settings in your browser. However, such deactivation could prevent the use of certain functions of the website.
Article 8 - Retention of Title
8.1. In the case of consumers, we reserve ownership of the purchased item until the invoice amount has been paid in full. In the case of entrepreneurs, we reserve title to the purchased item until all outstanding claims arising from the business relationship with the customer have been settled.
Article 9 - Right of Return
9.1. It is the customer’s responsibility to inspect the goods upon receipt of delivery. If the goods arrive in a poor condition, we will process the case against submission of photographic evidence of the damaged goods with appropriate explanations by e-mail within 48 hours of receipt of the goods.
9.2. Due to the nature of our products, there is no right of withdrawal.
Article 10 - Defects/Warranty
10.1. The statutory warranty rules apply. Important note: Please consult your doctor if you have any known intolerances. The same applies to possible interactions with other preparations you are taking at the same time.
Article 11 - Exclusion of Liability
11.1. In the event of a breach of contractual and non-contractual obligations, we shall only be liable for damages that are attributable to intentional or grossly negligent conduct, unless it is a matter of injury to life, limb and health or a breach of essential contractual obligations (cardinal obligations). In the latter case, liability is limited to compensation for foreseeable, typically occurring damages. The limitations of liability shall not apply if we have fraudulently concealed a defect or have assumed an express guarantee for the quality of the goods. Claims for liability under the Product Liability Act remain unaffected.
Article 12 - Applicable Law
12.1. These General Terms and Conditions and all contractual relationships arising from them are subject to Swiss law.
12.2. The place of jurisdiction for disputes is the registered office of NoDoubt Nutrition AG, Oberwilerstr. 10, 6062 Sarnen, Switzerland
Article 13 - Amendments to the General Terms and Conditions
13.1. We may amend these General Terms and Conditions at any time.
13.2. It is the customer’s responsibility to keep himself regularly informed of any changes to these general terms and conditions.
Article 14 - Severability Clause
14.1. If individual provisions in this contract, including this clause, are invalid in whole or in part, or if the contract contains a loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected.